Waiting To Be Matched – The Impact

 

 

Kids process time differently than adults do, especially when they are waiting for something special. For kids wanting a mentor, a friend, or someone to help them, being on a waiting list can feel like it takes forever.

“Waiting to be matched with a Big Brother or Sister can seem like it takes a long time,” said Adriana Adams, BBBS Customer Relations Supervisor. “And they take it personally. Kids think ‘There’s something about me that means I can’t get a mentor.’  Parents are more understanding and have better perspective.”

Though they’re understanding, however, waiting is hard on parents as well. “We have parents who are looking for help, who are going through a hard time,” said Adriana. “And they have nowhere else to go. It is really hard to have to tell them that we can’t match their child right away.”

“People will call and tell us stories that show just how much their child needs a Big,” said Ellen Harsch, Enrollment Supervisor. “For example, a mom will say, ‘My child is having a real hard time in school and getting into trouble,’ or ‘My child has been getting into fights since his dad went to jail,’ or ‘My child seems lonely since his dad died.’ Sometimes it can be one hard story after another. And everyone who calls deserves a Big. The family may be going through something that is so hard for them, and one way we can support and help them is to provide a friend, but it’s not something we can just snap our fingers and do immediately because the demand exceeds our staff capacity.”

BBBS’ staff members let parents and children know about the expectations for getting matched, but that doesn’t always make it any easier for families, or for staff, when children are put on the waiting list. “It’s always hard and sad to say ‘No.’ And it’s hard on us as staff because we know how much good a mentor can do,” Ellen continued. “We know that if we could get these kiddos matched we could really make a difference in impacting their lives in a positive way.”

The kids waiting to be matched know that having a mentor can be positive too, as their comments reveal. “One Little Brother said that he wants a mentor because he wants someone he can hang out with and talk to,” said Christina Eisenlord, Enrollment Specialist. “Another Little is the oldest child in his family with a lot of responsibility and he needs some space away from the chaos within the house.”

“One Little Sister is super excited about the possibility of getting a Big Sister because she says she really needs help in school,” Christina continued.

For some of the kids on the waiting list it’s about the companionship of having an adult friend. “One Little Sister hopes to get a Big Sister because she doesn’t want to be lonely,” Christina added. “Her mother has breast cancer and she really wants someone to talk to. She wants more than just fun activities because she’s struggling with what is going on with her mom.”

As new matches get started, it’s exciting to imagine what their futures might hold.

“Once a match begins there’s so much good that can come from it. We see that over and over as Bigs, Littles, and family members move through life events together. While the wait can be a challenge, the benefits, opportunities and relationships that come from being matched can truly last a lifetime,” Ellen said.

Big Brother Chris agreed. “When we first got matched, Keon was a little shy,” he said about his Little Brother Keontray. “He’d talk about his day and I’d ask him all sorts of questions about his life and he’d share if he wanted to.”

“The wait to be matched with Keon was definitely worth it. Since Day One, seeing Keon once a week is the highlight of my week, every single week. The best part is that Keon adds just as much to my life as I do his. He inspires me to be a better person, and to keep pushing through school and work and life. He’s a brilliant kid and I believe in him 100%. I’d do anything for him and his family on any day.”

Is being on the waiting list hard? Yes.

Is it worth the wait? Absolutely!

Big Brothers Big Sisters’ Waiting List

Big Brothers Big Sisters works hard to match as many kids who want mentors as possible. Unfortunately, matching all of the kids who apply doesn’t just automatically happen. Consequently, kids end up on our “waiting list.” We talked with Joe Strychalski, BBBS’ Vice President of Programs, to explore why this happens and how more kids can be moved off the waiting list and into the mentoring relationships they need and deserve.

What is BBBS’ “waiting list” and who is on it?

JS: We always have far more kids and parents who inquire about getting matched with a Big Brother or Sister than we can accommodate (match). Our “waiting list” consists of those kids/families who have inquired about getting matched, but who we can’t immediately start in the enrollment process. We keep all of their information, and when we reach the point where we can actively start looking for a match for them, we’ll call them to set up an interview and get them started in the process.

We try to be open, upfront and realistic about matching kids.  Our goal is that anyone we interview and take through the full enrollment process is someone we feel we can find a great match for – and quickly.  This is the best use of staff time, makes for the most effective matches, and gives kids/families the most realistic picture of our ability to match them with a Big Brother or Sister.

Why do we have a waiting list?

JS: Two things: supply and demand, and money.

Every BBBS agency I know of receives more inquiries from kids/parents than 1) inquiries from volunteers, and 2) than they can effectively match.  Part of the challenge is that typically about 70% of inquiries are to enroll Little Brothers, while only about 30% of inquiries to volunteer are from Big Brothers – so there’s a major imbalance in folks coming into the program.  We typically have around 600 kids on our waiting list and around 80% or more of those kids are boys.  Big Brothers who come into our program, who enroll, and who are approved, get matched very quickly, but we never have enough men volunteering to fill the need.

By money, we mean contributions and revenue to help us hire more staff to serve more kids. Throughout our process, each department (Customer Relations, Enrollment and Match Support) consistently operates at full capacity.  For example, we have a team of about 8 Match Support Specialists who introduce new Bigs and Littles and support existing matches.  We estimate that each MSS can support 85-90 matches at most and still maintain a high level of service to their matches.  This level of quality is critical to our ability to achieve positive outcomes for each of the kids we match. We could serve more kids at a lower level, but that would negate much of the impact that we see in high-quality, professionally-supported mentoring relationships.  Over the last year, our entire staff has been operating at 98-100% of our projected capacity in every area.  We’re doing our best to have the biggest impact on as many kids as we can.  If we were able to hire more staff, we could serve more matches and move more kids off the waiting list and through the process more quickly.

What is the impact of the waiting list on some of our matches? Are there situations where one sibling is matched and another is not?

JS: We do our best to move families through the process together and not leave one sibling matched and another or others waiting for very long.  Again, we want to make the best possible matches, but we consider all siblings in a family when we start the enrollment process.

We also do our best to keep siblings on the same Match Support Specialist caseload.  Our staff do a great job of establishing trust and healthy relationships with each of our families and often, it’s best when one staff member can be the point of contact for families with multiple kiddos.

 The waiting list has gone down. What have we done to achieve this success?

JS: Over the last year, our Customer Relations team has done a great job of reaching out to those on the waiting list to ensure that families are still engaged with us as well as looking for kids we are likely to be able to match more quickly.  We have received some funding from grants and foundations that has helped us to serve populations that can often be a bit harder to match.  We have also been tracking our volunteer inquiries closely and looking for kids on the waiting list who are likely to be a good fit for the volunteers who are coming into the program.  Along with this, we have been starting with those who have been on the waiting list the longest and trying to move these kids forward more quickly than we’ve been able to in the past.  Often when we have parents/guardians and kids who inquired a year or two ago, who have patiently been waiting to start the process, and who continue to want to be in the program – these are the kids and families who will thrive in a match.  They’re committed, engaged, and excited.

However, the wait list constantly fluctuates. At times, we have more than 700 kids waiting, and recently we’ve decreased that to around 500.  BUT, we typically receive more inquiries early in the year than throughout the summer and late in the year, so our list is likely to move back over 600 in the beginning of 2018.

How can people help? What is needed to reduce the list even further?

JS: We will always need more male volunteers and funding to serve more kids.

Male Volunteers – As mentioned, our wait list is almost completely full of Little Brothers wanting Big Brothers.  We never have enough men volunteering as Bigs. Of the approx. 600 kids waiting, about 500 of those are boys.

Also, typically about 90% of the young people we serve are from minority populations (mainly Hispanic and African-American), while nearly 70% of our volunteers are Caucasian. So about 450 of the young people on our waiting list are boys and young men of color.

Although we do match across ethnicities and see positive outcomes from these matches, Littles and families often ask to be matched with a Big of the same race/ethnicity, feeling that this Big may be able to better relate to the Little, and to understand the challenges they’re facing.

Regarding volunteer Bigs, we always have a need for men, men of color and bilingual Bigs (both male and female).

Funding – Even if we had an influx of hundreds of male volunteers, we wouldn’t necessarily be able to enroll and match them as quickly as we would like to because of the need for more staff to support them.

Is there still a need?

JS: Absolutely – and there always will be, particularly as our region grows.  BBBS will always have kids/families wanting mentors.  My hope is that, while we will always have a “waiting list,” we will start to be able to move people through the process much more quickly and efficiently.  And, instead of telling people that they’ll have to wait to be interviewed and start the process, we’ll be able to get them enrolled and immediately start looking for a good match.

One of the things we share with both families/kids and Bigs is that we never guarantee how long it will take to find a match. We would rather take more time to make a good match, than force a potential bad match to happen quickly. Creating quality matches is our highest priority.

Big Brothers Big Sisters Mentoring Center Receives Sustainability Award

Big Brothers Big Sisters of Central Texas’ new Bennett-Rathgeber Mentoring Center has won an Austin Energy Green Building 3-star energy award. The award honors community structures that support a cleaner environment through efficient water and energy use and that provide healthy, comfortable spaces for staff, clients or residents.

The new mentoring center is part of the Mueller Redevelopment, a LEED Gold Neighborhood Development certified by the U.S. Green Building Council. The eco-friendly building opened its doors on January 25, 2016. Although the mentoring center is four times larger than the agency’s former facility, it takes only twice as much energy to run. A number of innovative features reduce energy use. The facility’s core support spaces use natural light reducing the need for artificial lighting, and an energy-efficient HVAC system reduces the system’s run time.

Situated on a public bus route, the building offers easy public access without a car, reducing gas consumption and emissions.

The building design also supports increased physical activity and employee wellness. On the second floor, the Youth Activity Center provides a place for Bigs and their Little Brothers and Sisters to relax or play games. During the week, staff use the space to practice yoga.

Big Brothers Big Sisters is proud to be part of such a forward-thinking community that supports a cleaner, healthier environment.  The site of a former municipal airport, Mueller offers a sense of community and multiple amenities. A blend of commercial and residential spaces, the Mueller neighborhood boasts parks, restaurants, a grocery store, apartments, and homes, all within walking distance.

Big Brothers Big Sisters’ new building aligns with the agency’s mission of creating brighter, healthier futures and outcomes for children.

The award was presented to BBBS’ CEO Brent Fields at a national Green Building Sustainability Celebration held at the Bennett-Rathgeber Mentoring Center on November 14th.

“Receiving this award is such an honor,” Brent said. “We strive to maintain an eco-friendly and sustainable environment. It’s exciting to know that this energy efficient building is helping us to make an even greater difference in our community.”

See pictures from the award celebration here

Photo credit Arnold Wells/SK photo. Images provided by Austin Energy.

About Big Brothers Big Sisters:

Big Brothers Big Sisters serves nearly 1,000 children in Travis, Williamson, Hays and Bell counties every year. For more than 46 years we have matched children, ages 6–16, with supportive adult mentors who build friendships and offer encouragement and support to each child, helping them discover opportunities and build skills that lead to success in life. Last year more than 98 percent of the children served by BBBS remained in school, improved or maintained their grades, and avoided early parenting. Children served by our program also attend college at rates that are twice the national average for their peers. For more information, visit www.BigMentoring.org.

About AEGB:

Since 1991, Austin Energy Green Building (AEGB) has been cultivating innovation in building and transportation for the enrichment of the community’s environmental, economic and human well-being. This mission is achieved through green building ratings, consulting services, code advancement, education and professional development. AEGB ratings raise the standards for energy efficiency, water quality and conservation, community compactness and connectedness, indoor environmental quality, material recourses and site development. The AEGB ratings are specific to Austin and reward sustainable building practices on a scale of one to five stars.

U.S. Green Building Council’s LEED (Leadership in Energy and Environmental Design) is a green building certification program that recognizes best-in-class building strategies and practices. To receive LEED certification, building projects satisfy prerequisites and earn points to achieve different levels of certification. Prerequisites and credits differ for each operating system, and teams choose the best fit for their project.

Be The Reason a Child Succeeds

SARA has wanted to be an artist since she was five years old.  She loves drawing, painting and mixing colors.  Her hope is to one day have a painting hanging in a major art gallery.

Your tax-deductible year-end gift provides Sara, and other children like her, with the support they need to make their dreams come true.

Make a gift that lasts a lifetime.

Give hope. Give help. Give NOW.

Give here

DOUBLE YOUR IMPACT!

The first $25,000 in gifts received before December 31st will be matched.

Now you can make your gift go twice as far!

Give here

Scholarship Partnership with The Cagle Law Firm, P.C.

Big Brothers Big Sisters of Central Texas Announces College Scholarship Partnership with The Cagle Law Firm, P.C.

At Big Brothers Big Sisters, our vision is that all children achieve success in life. Therefore, we are excited to announce we are partnering with The Cagle Law Firm, P.C. in Austin to award two outstanding high school seniors a college scholarship of $1,000 each. We want to award students in our program who share our values of helping those in need and giving back to the community.

More about the Scholarship
The scholarship is open to current college students and high school seniors with a minimum GPA of 2.5.

The applicants must also fulfill one of the following criteria:
● Graduating high school senior currently in an active BBBS match and planning to attend a qualifying school/program.
● Big Futures matches – active match with student 18 years or older and attending a qualifying school/program
● Any past Little planning to attend a qualifying school/program.

In addition to filling out the application the applicants are asked to complete an essay highlighting how Big Brothers Big Sisters has influenced their lives and their decision to pursue a higher education.

Cagle Law Firm BBBS Scholarship
A full list of scholarship requirements and the application can be found at The Cagle Law Firm website here.

Good luck to all the applicants!

A Message of Thanksgiving

“At times our own light goes out and is rekindled by a spark from another person. Each of us has cause to think with deep gratitude of those who have lighted the flame within us.”  – Albert Schweitzer

This 2017 Thanksgiving season marks an unprecedented moment in time for Big Brothers Big Sisters of Central Texas as we reflect on a year of dreams come true. With thanks to donors, volunteers, families and Littles, board members, staff, and the community, we’ve had a banner year.

We celebrate being in our new Mentoring Center for over a year and all of the opportunities that has provided. We are connecting with our community and matches in ways we’ve never done before.

  • Monthly Youth Activity Center nights in our building – evenings where Bigs and Littles come together for fun crafts, games and socializing.
  • Providing local meeting space for other agencies, businesses and organizations.
We are thankful for a year of achievement. In 2017 our work was recognized and honored with numerous awards:
  • BBBS National Board of the Year
  • 2017 Austin Business Journal Non-profit CEO of the Year
  • BBBS National Gold Standard Award winner
  • BBBS National Agency of the Year – finalist
  • 2017 Austin Business Journal Best Place to Work
2017 was also a time of new initiatives as BBBS launched several new programs:
  • Bigs in Blue in partnership with the Austin Police Department.
  • Big Futures, which continues our work with matches as Littles enter their first years of college or the workforce.
  • Big Impact Group – a new group of BBBS volunteers committed to increasing support of and for BBBS in many ways.

We have a dynamic professional staff in place, a new facility, our quality metrics are at an all-time high, and we have a mentoring model that works. Our dreams are a reality because of you.

I am so thankful for your commitment to BBBS’ mission. We are grateful for the opportunity to work alongside you as we strive to make every child’s dream of success come true.

Warmest wishes,


Brent Fields
CEO, Big Brothers Big Sisters of Central Texas

Teri & Nancy: Quality Time

They were matched at the beginning of the summer, just as school was ending. Big Sister Teri and her Little Sister Nancy have wasted no time, however, in becoming good friends and spending quality girl time together.

“Nancy is naturally quiet and shy,” Teri said, “But we have no trouble talking about all sorts of things.”

Nancy, who is 12 years-old, is one of four children and the only girl in her family, so girl bonding is important. Her mom has worked hard to get her into a lot of good programs, but as a single parent, she doesn’t always have time to give her children individual attention. “Nancy just needs some one-on-one time,” Teri explained. “She likes playing with my mom’s dogs, and sometimes she just wants to have dinner and watch Dancing with the Stars.”

Dance is something Nancy is very interested in and Teri has been researching free dance programs through the Austin Ballet. The pair have also enjoyed exploring other facets of the arts, including painting on canvas, decorating pumpkins, and participating in a Big Brothers Big Sisters Sister 2 Sister event at Café Monet. “Nancy is a very good artist and I try to encourage that at every opportunity,” Teri added.

An employee with the Austin Police Department, Teri has always had an interest in working with kids. BBBS recently launched a new ‘Bigs in Blue’ program that engages law enforcement personnel as mentors, benefiting Bigs and Littles alike.

Halloween was another adventure for this match. They planned a trick-or-treat outing with one of Teri’s friends and her daughters who are Nancy’s age. “This was a chance for Nancy to have some time with me as well as with some other girls her own age. Her mom has said that Nancy has friends, but that she tends to keep to herself because she feels that there is always drama surrounding her friends from school.”

Having a mentor who can provide a break from the drama is important for a child who is naturally shy. “Nancy has a very kind heart,” Teri said. “I showed her the portable donation library in my neighborhood and she thought it was great. She’d never seen anything like it. She said, ‘It’s so nice for people to provide books for others when they don’t have to.’”

As a result, Teri discovered her Little’s love of reading and they’ve been discussing favorite books. “Nancy is reading the book ‘Wonder’ and she has been telling me all about the story.”

“I cannot imagine a better match,” Teri concluded. “BBBS’ staff are so good at what they do. There is no better match for me than Nancy. We get along so well, we have the same sense of humor, and we enjoy a lot of the same things. I’m a little surprised at how amazing the match has been. I see Nancy once a week, but between visits I’m always, always looking forward to the next time I’ll see her.”

Your support makes relationships like this possible.  Thank you.

Learn more about BBBS’ monthly giving program at www.gamechangersaustin.org.

Learn more about Big Brothers Big Sisters’ Giving Society here