One of the first groups you’ll talk to if you want to sign up with BBBS, whether as a Little or a Big, is the Customer Relations Team. This group will help you get started on the path to being matched. The person who supervises this team is Adriana Adams.
A 5-year veteran of BBBS, Adriana began work at the agency as a Match Support Specialist. For a year now however, she has been the customer relations supervisor. She and her team are there to answer questions about the work BBBS does, to help people find out about resources, learn how to get involved, and determine the steps to take if they want to be part of the mentoring process.
“I have a bachelor’s degree in Psychology from the University of Texas at El Paso,” Adriana said. “After college, I started working at another non-profit and liked it, but I wanted to explore other career options.”
It was while exploring that she found BBBS and discovered that the agency was a good fit. “I knew I wanted to work at a non-profit and I liked the work BBBS was doing,” Adriana explained, “but I also really liked the people – the BBBS team. The agency also has good leadership.”
Adriana and her team are the first point of contact for people who want to volunteer to be Bigs and for those who want to find a mentor for their child. “Some people don’t have a lot of knowledge about BBBS. We help them understand how BBBS works, and what is involved in being in a match. We also help them with their applications,” Adriana continued. “Our work helps the process go faster and more smoothly.”
Helping is at the forefront of what Adriana does. “I really like helping the families for whom English is a second language,” Adriana said. “I also like talking to the volunteers. They are so excited and they want to make a difference. I have a lot of respect for their desire to do that and I want to make sure they know what to expect.”
“One of the challenges in my job is hearing about the difficulties some of the families we work with are facing,” Adriana admitted. “Every family’s situation is unique. They all have good reasons for wanting to have a mentor in their lives, and every child deserves to have a mentor.”
In her spare time, Adriana enjoys many hobbies. “I like photography, and I also take Salsa and Cumbia dance classes,” she said. She and her husband of 9 years also enjoy having friends over and fixing BBQ.